The main spam problems come up when your community is open, traditionally this has meant keeping your community closed and having your moderators vet all the new people who want to come in. This means a lot of work for a busy community and plenty of people who might have positively contributed get overlooked and rejected because their public profile does not meet your community aspirations.
As an example I run a couple of communities Photograph Melbourne and Melbourne Local Guides which have been closed requiring an invitation or a request to get in. The new spam controls have enabled the moderator team to open up the communities.
The new controls work in two classes
- Spam detection and automatic quarantine
- New members can be automatically accepted but set to a Limited state.
First up you need to edit your settings to be like this
- Ask to join - Off - this makes your community open to everyone
- Hold posts for review - On - this means that any new person who joins is automatically "Limited" and all their posts will be held for moderation
- Content Controls - On - this sets up the strongest spam protection
You will now have the new Moderate button which has a glowing green dot whenever moderator attention is needed. Pressing the button takes you the Moderator Tools.
The new controls give you three tabs, the fist Member Requests was there before the change and isn't needed now that you're open.
The next Likely to be Spam contains posts that Google think are likely to be unacceptable.
The final tab is the Held for Review where all posts from Limited members appear awaiting a moderator to approve them or not.
The highly improved spam detection algorithm captures all the spam like posts and in my experience offers very few false positives. The algorithm even seems to learn as you go so if you mark posts that got through as spam or mark posts as ok from the spam queue then it improves the outcomes.
Each of the posts held here have been flagged by Google. You can override that and let them go through to your community if they are a false positive or you can take the action of rejecting or banning. Banning will also give you the option of reporting the post and the profile in the next step.
||Ban the member, reject the post|
||Accept the post|
||Reject the post|
The Limited MemberIn the past there were three kinds of members
A new kind of member has been introduced which is a proving gate, if they never contribute anything you can leave them limited and they can't later torture your members with junk when you're not watching. If they turn out to be legit then you can promote them to Member. Likewise if you don't like a members actions you can sanction them and demote them to Limited.